Privacy Policy

Pelvic Health Ed Privacy Policy & Privacy Collection Notice

Pelvic Health Ed Pty Ltd ACN 666 311 548 and its related entities
(referred to in this document as ‘we’, ‘us’ or ‘our’) recognises that your
privacy is important, and we are committed to protecting the personal
information we collect from you.

The Privacy Act 1988

(Cth) (

Privacy Act

), and the
Australian Privacy Principles (

APP

) govern the way in which we must
manage your personal information and this policy sets out how we collect,
use, disclose and otherwise manage personal information about you.

Collection Types of Information Collected

We may collect and hold personal information about you, that is,
information that can identify you, and is relevant to providing you with the
services you are seeking. This can include your name, date of birth, contact
details (including address, email address, phone number), financial
information (such as credit card or bank account numbers), relevant medical
and health history details and information about how you use our products and
services.

In collecting and holding personal information about you, we may also
collect sensitive information. Sensitive information is a subset of personal
information. Sensitive information includes health information and other
information such as race, ethnicity, religious beliefs, sexual preferences or
practices and criminal records. We take additional care in our collection and
handling of sensitive information.

We may also create and maintain records of individuals utilising our
products and services in accordance with any applicable legal and
professional obligations. Where applicable, this may require us to collect
your personal information under State and Territory health services
legislation.

Nothing in this policy
limits, or is intended to operate inconsistently with, any legal and
professional obligations applicable to us.

The above noted types of information collected is not an exhaustive
list. We may need to collect additional information about you from time to
time to provide products or services to you.

You might also need to provide us with personal information about
other individuals in certain circumstances. If so, we rely on you to inform
those individuals that you are providing their personal information to us and
to advise them about this policy. If you provide us with sensitive
information about other individuals, such as health information, please
ensure that the individual or the individual’s representative is aware of the
disclosure and that he or she consents to the disclosure to us as well as to
the handling of their personal information in accordance with this policy.

Purpose of Collection

The type of personal information that we collect and hold about you
depends on your interaction with us. Generally, we will collect, use and hold
your personal information for the purposes of:

providing our products and services to you as
requested from time to time;

communicating with you about upcoming events,
or about our current or future products or service offerings;

providing our newsletters and other
publications to you where you have subscribed to such services;

answering your questions, providing you with
generalised information in respect of pelvic health and other associated
matters or considering and responding to requests or complaints made by you;

providing other products or services to you or
someone else you know;

issuing tax invoices for the products or
services we may provide to you from time to time;

providing you with information about other
services that we, our related entities and other organisations that we have
affiliations with, offer that may be of interest to you;

facilitating our internal business operations,
including the fulfilment of any legal requirements; and

analysing our services and customer needs with
a view to developing new or improved services.

Method of Collection

Personal information will generally be collected directly from you
through:

the use of any of our standard forms (such as
when you complete a subscription form or registration form, enter into an
agreement with us, contact us with a query or request or submit your details
through our website or by email);

conversations with our staff (by phone, in
person or electronically); or

your use of our website (see below under
heading ‘

Internet Users

’) or customer service lines.

We may also collect information other than directly from you, for
example from:

third parties such as our related entities,
business partners, or your representatives;

publicly available sources of information;

our records of how you use our services; and

the third parties we list in the section of
this policy with the heading ‘

Use and Disclosure

’.

If you choose not to provide certain information about you, we may
not be able to provide you with the products or services you require, or the
level of service on which we pride ourselves.

If the personal information you provide to us is incomplete or
inaccurate, we may be unable to provide you, or someone else you know, with
the products or services you, or they, are seeking.

Internet Users

If you access our website, we may collect additional personal
information about you in the form of your IP address and domain name.

Our website(s) uses cookies. The main purpose of cookies is to
identify users and to prepare customised web pages for them. Cookies do not
identify you personally, but they may link back to a database record about
you. We use cookies to monitor usage of our website(s) and to create a
personal record of when you visit our website(s) and what pages you view so
that we may serve you more effectively.

The cookies we set include:

Account related cookies: If you create an
account with us then we will use cookies for the management of the signup
process and general administration. These cookies will usually be deleted
when you log out, however, in some cases they may remain afterwards to
remember your site preferences when logged out.

Login related cookies: We use cookies when you
are logged in so that we can remember this fact. This prevents you from
having to log in every single time you visit a new page. These cookies are
typically removed or cleared when you log out to ensure that you can only
access restricted features and areas when logged in.

Orders processing related cookies: This site
offers e-commerce or payment facilities and some cookies are essential to
ensure that your order is remembered between pages so that we can process it
properly.

Site preferences cookies: In order to provide
you with a great experience on this site we provide the functionality to set
your preferences for how this site runs when you use it. In order to remember
your preferences we need to set cookies so that this information can be
called whenever you interact with a page is affected by your preferences.

Third Party Cookies: In some special cases we
also use cookies provided by trusted third parties. The following section
details which third party cookies you might encounter through this site.
Third party analytics are used to track and measure usage of this site so
that we can continue to produce engaging content. These cookies may track
things such as how long you spend on the site or pages you visit which helps
us to understand how we can improve the site for you.

Our website(s) may contain links to other websites. We are not
responsible for the privacy practices of linked websites and linked websites
are not subject to our privacy policies and procedures.

Use and Disclosure

Generally, we only use or disclose personal information about you for
the purposes for which it was collected (as set out above) or for purposes
which are directly related to one or more of our functions and activities.
This means that we may disclose personal information about you for purposes
required for the administration and operation of our business, including (but
not limited to):

administering billing and debt recovery;

managing, monitoring, planning and evaluating
our services;

safety and quality assurance and improvement
activities;

training of staff;

testing and maintenance of information
technology systems;

product and service development, quality
control and research to improve the way we provide products and services to
you;

to seek your feedback in relation to customer
satisfaction and our relationship with you and perform research and
statistical analysis using such feedback;

risk management and management of legal
liabilities and claims (for example, liaising with our insurers and legal
representatives);

obtaining advice from consultants and
professional advisers;

responding to subpoenas or other legal orders
and obligations; and

to comply with laws or regulations or to
comply with any directions given by regulators or authorities.

We may also disclose personal information about you to:

third party product or service providers, who
assist us in operating our business (including to assist us in providing you
with the products and or services that you have requested or have expressed
an interest), and these service providers may not be required to comply with
our privacy policy; and

our related entities and other organisations
with whom we have affiliations so that those organisations may provide you
with information about services and various promotions.

Your sensitive information will be used by us only:

for the primary purpose for which it was
obtained;

for a secondary purpose that is directly
related to the primary purpose;

in the context of direct marketing as
described below;

with your consent; or

where required or authorised by law.

Unless we have your consent, or an exception under the APP applies,
we will only disclose your personal information to overseas recipients where
we have taken reasonable steps to ensure that the overseas recipient does not
breach the APP in relation to your personal information.

How we use your information for Direct Marketing

We may also use your information so that we, our related entities,
and other business partners can promote and market products, services and
special offers that we think will be of interest to you (which may include
products, services and offers provided by a third party). This marketing may
be carried out in a variety of ways (including by email, SMS/MMS, or social
media) and may continue after you cease acquiring any products or services
from us until you opt-out.

We may from time to time use your sensitive information to contact
you to tell you about products or services we believe maybe of interest to
you (including third-party products of services).

We acknowledge and respect our customers’ choice to ‘opt-out’ of
direct marketing communication activities undertaken by us.

You may opt out of direct marketing
communications at any time by contacting via email at
[email protected].

You can also unsubscribe from marketing emails by clicking the
unsubscribe link on the footer of the email communication you have received.

How we hold your personal information

The security of your personal information is of paramount importance
to us. We store your personal information in different ways, including in
paper and in electronic form. Any bank or credit card details you provide and
that we store will be encrypted, and any tax invoices we issue to you will
not display your full bank or credit card details, for your added protection.
We take all reasonable measures to ensure that your personal information is
stored safely to protect it from misuse, loss, unauthorised access,
modification or disclosure.

If we no longer need your personal information for the purposes for
which it was collected or for purposes which are directly related to one or
more of our functions and activities, we will take reasonable steps to
securely destroy it or permanently remove all identifying features from that
information. This obligation is subject to any legal requirement or Court
order to retain the information.

How you can access your personal information

You may access the personal information we hold about you, upon
making a written request. In order to protect your personal information we
may require identification from you before releasing the requested
information.

We take all reasonable steps to ensure that the personal information
we hold, use and disclose is accurate, complete and up to date.

If, upon receiving access to your personal information or at any
other time, you believe the personal information we hold about you is
inaccurate, incomplete or out of date, please notify us immediately.

We will take reasonable steps to correct the information so that it
is accurate, complete and up to date.

If you wish to access any of your personal information that we hold
or would like to correct any errors in that information, please contact us
using the contact details set out in the Contact section of this policy, so
that we can consider and respond to your request. We may apply an
administrative charge for providing access to your personal information in
response to a request.

Complaints

You may use the contact details below to notify us of any privacy
complaint you have against us, including if you think that we have failed to
comply with the APP or any binding APP code that has been registered under
the Privacy Act. We are committed to acknowledging your complaint in a prompt
manner and will give you an estimated timeframe for when we will respond to
your complaint.

If you are unhappy with the way that we handle your complaint you may
make your complaint to the Office of the Australian Information Commissioner.

Contact

If you have any queries or concerns about our privacy policy or the
way we handle your personal information, please contact our privacy officer
at:

Email address: [email protected]

Telephone:

Changes to our privacy and information handling practices

This privacy policy is subject to change at any time. Please check
our privacy policy on our website regularly for any changes.

More information

For more information about privacy in general, you can visit the
Office of the Australian Information Commissioner website at
http://www.oaic.gov.au/

Privacy Collection Notice Privacy and Confidentiality

This collection notice outlines how Pelvic Health Ed Pty Ltd ACN 666
311 548 and its related entities (referred to in this document as ‘we’, ‘us’
or ‘our’) collects and handles your personal information in compliance with
the

Privacy Act 1988

(Cth) (

Privacy Act

We are committed to ensuring the confidentiality and security of your
personal information and manage your personal information in accordance with
our Privacy Policy, which is available here.

We will collect and use information about you during the course of
your relationship with us. We explain below when and how we may collect, use
and disclose this information.

It is important that the information we hold about you is up to date.
Failing to alert us to changes in the information you have provided may mean
that we are unable to provide you with the services or products you require
or may mean that we are unable to provide you with the quality of service on
which we pride ourselves.

Collection, use and disclosure of information

We may use and disclose the information we collect about you for the
following purposes:

to provide products and services to you;

to provide you with news, information or
advice about our existing and new products and services;

to communicate with you, including by email,
mail and telephone;

to administer billing and debt recovery;

for managing, monitoring, planning and
evaluating our services;

for safety and quality assurance and
improvement activities;

for training of staff;

for testing and maintenance of information technology
systems;

for product and service development, quality
control and research to improve the way we provide products and services to
you;

to seek your feedback in relation to customer
satisfaction and our relationship with you and perform research and
statistical analysis using such feedback;

for risk management and management of legal
liabilities and claims (for example, liaising with our insurers and legal
representatives);

to obtain advice from consultants and
professional advisers;

to respond to subpoenas or other legal orders
and obligations;

to comply with laws or regulations or to
comply with any directions given by regulators or authorities;

to third party product or service providers,
who assist us in operating our business (including to assist us in providing
you with the products and or services that you have requested or have
expressed an interest) (and these service providers may not be required to
comply with our privacy policy); and

to our related entities and other
organisations with whom we have affiliations so that those organisations may
provide you with information about services and various promotions.

Your personal information will not be shared, sold or disclosed other
than as described in this collection notice.

Absence of relevant information

If you do not provide some or all of the information requested, we
may be unable to provide you with a product or service.

Information required by law

We may be required by relevant laws to collect certain information
from you. Details of laws that require us to collect information about
individuals (personal information) and why these laws require us to collect
personal information are contained in our Privacy Policy.

Providing your information to others

We may provide your information to:

our employees, related bodies corporate,
contractors or external service providers for the proper provision of our
services and products, the operation of the website or our business,
fulfilling requests by you, and otherwise provide products and services to
you, including without limitation, web hosting providers, IT systems
administrators, mailing houses, newsagents, couriers, payment processors,
photographic analysers, data entry service providers, electronic network
administrators, debt collectors, and professional advisers such as
accountants, solicitors, business advisors and consultants;

our existing or potential agents, business
partners or joint venture entities or partners;

our sponsors, or promoters of any competition
that we conduct or promote via our services;

specific third parties authorised by you to
receive information held by us; and

as required or permitted by any law (including
the Privacy Act).

If you do not want us to tell you about products or services, you may
contact us via the following details:

Phone:

Email: [email protected]

While we are unlikely to do so, we may disclose information to
recipients (including service providers and our related entities) which are
(1) located outside Australia and/or (2) not established in or do not
carry-on business in Australia.

Our Privacy Policy is available here and contains information about:

the circumstances in which we may collect
personal information from other sources (including from a third party);

how to access personal information and seek
correction of personal information; and

how you can raise concerns that we have
breached the Privacy Act or an applicable code and how we will deal with
those matters.

Collecting sensitive information

Your sensitive information will be used by us only:

for the primary purpose for which it was
obtained;

for a secondary purpose that is directly
related to the primary purpose;

in the context of direct marketing as
described in our privacy policy;

with your consent; or

where required or authorised by law.

Personal information you provide about someone else

If you give us personal information about someone else, please show
them a copy of this notice so that they may understand the manner in which
their personal information may be used or disclosed by us in connection with
your dealings with us.

If you provide us with sensitive information about other individuals,
such as health information, please ensure that the individual or the
individual’s representative is aware of the disclosure and that he or she
consents to the disclosure to us as well as to the handling of their personal
information in accordance with this policy.